Hello, hello Reader 👋
This is Stephanie, your supportive fellow WAHM.

Is this the name you would like to be greeted with?
If not, please click "Reply" and write me back with exactly the name I should have above. In this way, you will be helping me to improve your experience every time you open one of my messages 🤗 .

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In my last email, I asked you to share with me a bad customer experience you had lately.

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Here's the fill-in-the-blanks prompt I gave to help you get started:

"Last week I was at ...
​[the grocery store, the gas station, the steakhouse restaurant, ... ] / shopping online for [shoes, furniture, financial services, ... ] / at the phone with [my bank, my medical center, my son's teacher, ... ]​
When [description of the situation] happened.
It made me feel [sad, angry, confused, ... ] because [it made me lose money, it was like I was invisible, I thought I could trust them, ... ] "

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I know it's not really fun having to recall bad experiences.

But still, I invite you to play along if you fully want to understand my point.

I'll explain to you what this is all about in a moment, but first let me share mine.

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I'm not telling you anything new by saying that the customer experience is important, and that it's best to aim for a positive one.

But incredible as it may seem, some companies prefer to focus on volume rather than quality.

Or rely too much on automation or outsourcing (and I'm not talking about AI here) without keeping a close watch on how things evolve.

While other times, managers simply don't realize the impact their decisions can have on the experience the customer ultimately receives. Until it's too late...

via Swear Trek on GIPHY​

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And do you know what?

You and I are not immune to creating a disruption between what we want to offer and what our customers receive.

Life happens, and things fall through the cracks despite our best intentions.

I'm not saying that everything has to be perfectly oiled, from the start and all the time. We're only human, and that is exactly what makes us relatable to our customers. And, help us improve!

But what if you could intentionally create even more incredible experiences while having fun?

Imagine how it would make you stand out 🤩

Sounds like something you would like to explore?

If so, I'm inviting you to jump on my wait list. You'll be the first to know about the new program I'm cooking up behind the scenes as soon as I'm ready to open the doors.

Just a friendly heads-up that spots will be limited and will be available on a first-come, first-served basis! 😊

There's no need to complete any forms! Simply click the YES button below, and you'll be instantly added to my waitlist.

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Keep sending me your bad customer experiences (doesn't have to be as detailed as mine; just hit reply to this email whenever you're ready), as we'll continue the discussion in my next email 🤓

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Wishing you & your loved ones health, wealth & loads of fun! Stephie & Her Happy Family

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P.S.: I'm moving things around in the backend to make place for a new project. Can you help me spot "bad experiences" regarding my site, your members' area, communications, or whatever? I would really appreciate your help with this! It will make it so much easier for me to fix and improve everything that needs attention. Thank you!

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Disclosure: From time to time, I will include links in the emails that would include promotions for my own products or affiliate products, meaning I get paid when you buy the product. However, I only ever mention products I love and would recommend whether I was being compensated or not. Always use due diligence when buying anything and remember, what works for me may not always work for you!

Thank you so much for your support of Stephie The Happy Mom!

To make sure you keep getting these emails, please add Hello@stephiethehappymom.com to your address book or whitelist us.

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